Reference

Explore the Terms That Govern Your Account

These terms and conditions form the full agreement between you and kalyanexch the moment you open an account and access our platform.

Account Eligibility RulesWithdrawal & Deposit ConductProhibited Activity ClausesDispute Resolution ProcessJurisdiction & Applicable Law

Explore the Lobby Read FAQ

Switch to the Right Terms for Your Region

kalyanexch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to kalyanexch and the applicability of these terms depend entirely on the laws of your local jurisdiction. Where local law permits, you may open an account and use all features including deposits via UPI, Paytm, and PhonePe. We do not represent that these terms are

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valid or that the platform is available in every region. It is your responsibility to confirm that accessing our platform does not breach any law where you are located. If you are in a jurisdiction where online wagering is restricted, these terms do not create an
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entitlement to access. We reserve the right to suspend or restrict accounts if we determine that local regulations make continued access unlawful. All financial conduct on the platform — whether through UPI, Paytm, or PhonePe — is subject to the limits and procedures described in the
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account section of these terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About Any Clause You Need Clarified

If any part of these terms and conditions is unclear, or if you believe we have applied a clause incorrectly to your account, our support team…

HOW WE HANDLE THIS

Browse the Practices Behind Our Account Policies

kalyanexch applies consistent standards across account security, data handling, and policy enforcement.

Data Storage & Retention

Account data — including transaction history for UPI, Paytm, and PhonePe deposits — is retained for the minimum period required by applicable law. After that window closes, data is deleted or anonymised on a rolling schedule reviewed quarterly.

Cookie Policy Under These Terms

We use session and analytics cookies as described in our cookie notice, which forms part of these terms. You can manage cookie preferences from the account settings page without losing access to the core lobby features.

Account Security Standards

Two-factor authentication is available on all accounts and strongly encouraged before making any withdrawal. Passwords are stored using industry-standard hashing — we never hold your password in plain text, and no agent can retrieve it.

Request Changes to Your Data

You may request correction, export, or deletion of your personal data by contacting our data team via the email channel listed in the support section. We process verified requests within the timeframe set by applicable local law.

Who to Contact for Policy Breaches

If you believe we have acted outside these terms — for example by withholding a withdrawal without stated cause — you may escalate the matter to our compliance officer. Contact details for escalation are provided upon request via live chat.

Terms Update Notifications

When these terms change materially, we send an in-platform notification and an email to the address on your account at least seven days before the new version takes effect. Continued use after that date constitutes acceptance.

Open the Questions We Get Most About These Terms

These are the questions we receive most often about our terms and conditions. If your question is not covered here, the support channels in the section above will connect you to someone who can address the specific clause you are asking about.

These terms apply where local law permits you to access the platform. If the law in your specific state or territory allows online wagering, these terms govern your account in full. It is your responsibility to confirm local eligibility before opening an account.

We may suspend or permanently close an account that breaches these terms. Before any permanent action, we will notify you by email or in-platform message and give you an opportunity to respond, except in cases involving fraud or illegal activity where immediate suspension applies.

Yes. Submit a data access request through our email support channel with your account ID and a form of identity verification. We will compile and send your data within the period required by applicable law, typically within 30 days of a verified request.

Raise the dispute through live chat or the in-platform messaging tool first. If that does not resolve it, escalate via the email channel with your transaction reference. We log every dispute with a timestamp and assign a case number so the matter stays traceable.

The core terms are the same regardless of payment method. Processing timelines and any method-specific conditions are described in the payment section of your account dashboard. If a payment-specific rule changes, you will be notified before the change takes effect.

We send an in-platform notification and an email to your registered address at least seven days before any material change. The updated version is published at this URL. If you do not accept the new terms, you must close your account before the effective date.

The governing law and the jurisdiction for formal disputes are stated in the final clause of these terms. Where multiple jurisdictions could apply because you are accessing from India, the clause specifies which venue takes precedence and what process must be followed first.

Explore the Terms That Govern Your Account

Reach Us About Any Clause You Need Clarified

Browse the Practices Behind Our Account Policies

Data Storage & Retention

Cookie Policy Under These Terms

Account Security Standards

Request Changes to Your Data

Who to Contact for Policy Breaches

Terms Update Notifications

Open the Questions We Get Most About These Terms

01 Do these terms apply to me if I am in India?

02 What happens to my account if I breach a term?

03 Can I request a copy of the personal data you hold on me?

04 How do I dispute a transaction decision made under these terms?

05 Are these terms different for deposits made via UPI versus PhonePe?

06 How will I know if these terms have been updated?

07 What law governs these terms and where would a dispute be heard?

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